The Zendesk app for Slack brings Zendesk ticket notifications into the Slack channels your team already uses and lets agents add internal notes to a ticket without opening Zendesk. This guide walks through the prerequisites, the one-command install, and where teams typically extend the setup with ClearFeed.
Before you start
You'll need:
- A Zendesk admin account with permission to install apps.
- The Zendesk Support app installed on your Slack workspace, with Slack connected to your Zendesk account at the org level.
Add the app to your channel
- In Slack, open the channel where you want the Zendesk app installed.
- In the message input, type /invite @Zendesk and press Enter.
The Zendesk app is now in the channel. It can receive ticket notifications routed from Zendesk triggers, display ticket details when a Zendesk link is shared, and let agents add internal notes on a ticket from the notification's message actions.
Where teams extend this with ClearFeed
The Zendesk app is a good fit when a Slack channel needs to see ticket notifications and let agents add occasional internal notes. Teams that want to work on tickets from the same channel — file, reply, assign, edit, and resolve — usually pair it with ClearFeed.
The install pattern is familiar. In the channel where support conversations happen, /invite @ClearFeed brings the ClearFeed bot in and configures the channel as either a request channel (where the customer or teammate conversation lives) or a triage channel (where the responder team works). From there, ClearFeed adds:
- Ticket creation from the Slack thread — react with 🎫 to file a Zendesk ticket, or use forms for structured intake.
- Two-way sync — Slack replies become Zendesk comments (public or internal, depending on the channel type), and Zendesk updates flow back to the thread.
- Ticket actions from Slack — assign, edit fields, and mark solved without leaving the channel.
- Continuity beyond the first message — CSAT sync, custom-status support, auto-assignment to the first responder, and follow-up tickets when a closed ticket picks up a new reply.
Teams supporting customers over Slack Connect, or running internal helpdesks on Slack, often keep /invite @Zendesk for the notification stream and add /invite @ClearFeed for the workflow.
Explore the ClearFeed Slack + Zendesk integration or book a walkthrough.
