Scale support on Slack to 100s of customers

ClearFeed helps you collaborate with customers within Slack using bi-directional ticketing integrations, email integration, automated reminders and 100% visibility into service metrics

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Key Benefits

40%

Reduction in Response time

100%

Of your team collaborating on Tickets from Slack

30%

Queries answered Automatically

Here's how the solution works

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Top Support teams love ClearFeed!

"Game changing for managing Customer Slack channels. ClearFeed has helped make managing a large number of customer slack channels possible."

Barrett Summerlin

Chief of Staff | Operations | Customer Success, Bigeye

"The perfect way to scale customer delight on Slack! ClearFeed is directly enabling us to give our customers a world-class support experience."

Shravan Ashok

Staff Technical Program Manager, CastAI

"Exactly what we needed!. ClearFeed allows us to scale our homely approach to customer support through Slack."

Kevin Carroll

Support & QA Manager, testRigor

"Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us."

Prashant Dhanke

Founding Member | CISO | Customer Success, Facets

Features for Slack-first teams

Shared queue management within Slack

Consolidate requests from multiple slack channels
Assign ownership and manage customer requests
Tag right stakeholders and resolve faster

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Convert Slack chats to Tickets

1-click - Slack threads to tickets
Use ClearFeed ticketing or existing Ticketing
Two-way live sync - Slack threads & linked Tickets

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Powerful Web Console

Review Requests across Channels/Workspaces
Reply to Tickets from Browser
Analyze Response Times and SLA breaches

Support Customers on Email from Slack

Reply to customer emails from Slack
Collaborate on customer emails from Triage channels
Unify customer communication across Slack and Email

SLA Breach Alerts and Insights

Configure SLAs by customer segments
AI-powered alerts before SLA breaches
AI-powered urgency and intent detection
Measure response times, closure rates & CSAT

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GPT-Powered Virtual Agent

Suggest Answers and KB links on new questions
Use Documentation / Wiki / KBs / Notion / PDFs
Integrate Virtual Agent into Ticketing flows
Use for Deflection or as Agent assistant

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Broadcast updates to multiple customers

Single Message, Multiple Channels (with attachments!)
Share Release updates and maintenance notifications
Choose individual channels or group them together

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Link Engineering issues to Slack threads

1-click Slack threads to Engineering issues
Integrate with Github, Jira and more
Get issue status updates back on Slack
Keep customers informed of progress

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Get a product preview on ClearFeed Sandbox

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Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

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Scale support on Slack to 100s of customers

Key Benefits

Here's how the solution works

Top Support teams love ClearFeed!

Features for Slack-first teams

Integrates bi-directionally with your team's existing stack

Featured Articles

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Scaling personalized, high-touch support at CAST AI to 100+ Slack Channels with ClearFeed

Secure from Day 1