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AI-Powered Helpdesk on Slack for Engineering & DevOps

Track engineering escalations, convert to tasks in Jira/Linear/Clickup/Github & measure key service metrics to drive productivity and efficiency

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Key Benefits

Measure work done by your team on Slack
Measure work done by your team on Slack
No more lost Slack threads
No more lost Slack threads
Get started quickly with zero learning curve
Keep Slack in Sync with Dev Tasks

Here's how the solution works

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Top Tech teams love ClearFeed!

testRigor logoAcryl Data logoastronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
Veena S - Airmeet profile picAirmeet logo
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ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier
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Veena S
Event Support Team Manager, Airmeet
Vinay Jaasti - Airmeet profile picAirmeet logo
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The ClearFeed team has been exceptionally responsive, implementing our feedback to continually enhance the platform. We're happy with the support our team has received and look forward to a long and fruitful partnership with ClearFeed.
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Vinay Jassti
Co-founder & CTO, Airmeet
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Features for Slack-First Dev Teams

01
Convert Threads to Tickets
  • Manual or Automatic Ticket Creation from Slack
  • Use Triage channels to consolidate Tickets
  • Use 🔒emoji for internal notes and collaboration
  • All messages automatically logged to Ticket
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Manual or Automatic Ticket creation in Slack channels
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Manage request status and ownership from Triage
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Use 🔒emoji for internal notes and collaboration
Engineering Teams - Feature | Convert Slack channels into a helpdesk
Engineering Teams - Feature | Boost Engineering Efficiency with Automations & Intake Forms
02
Manage Ticket Assignment within Slack
  • Edit Assignee, Status, Priority within Slack
  • Auto-assign requests on Slack to On-Call
  • Manage On-Call schedules using Slack Groups
  • Create Custom Fields and Forms to capture Info
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Employees can raise tickets via private Slack chats
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Get real-time ticket updates and resolutions in Slack
03
Convert Tickets in Slack into Issues
  • Zero-Copy conversion of Tickets to Dev Tasks
  • Integrates with Jira, ClickUp, Github & Linear
  • Issue status updates posted back on Slack thread
  • Two-way sync between Slack and Issue comments
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Manual or Automatic Ticket creation in Slack channels
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Manage request status and ownership from Triage
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Use 🔒emoji for internal notes and collaboration
Engineering Teams - Feature | Two-Way Sync Between Slack & Issue Management Systems
Engineering Teams - Feature | GPT-Powered Virtual Agent to answer common questions
04
GPT converts Slack to Knowledge-Base
  • Index Slack, Confluence, Google Docs, Notion & more
  • Automatically get Search Results on new problem reports
  • Get GPT-4 generated answers automatically
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Employees can raise tickets via private Slack chats
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Get real-time ticket updates and resolutions in Slack
05
In-Depth Metrics For Efficient Reporting and Analysis
  • Advanced filters like assignee, SLA status, date
  • Review requests of specific categories of issues
  • Measure response time, closure rates and CSAT
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Manual or Automatic Ticket creation in Slack channels
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Manage request status and ownership from Triage
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Use 🔒emoji for internal notes and collaboration
Engineering Teams - Feature | In-Depth Metrics For Efficient Reporting and Analysis
Engineering Teams - Feature | Have visibility into customer and support team conversations
06
Create Tickets from Support Escalations
  • Bring escalations from Support Ticketing systems to Slack
  • Two-way sync between Escalation thread and Ticket
  • Supports Zendesk, Intercom, Freshdesk, Hubspot & more
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Employees can raise tickets via private Slack chats
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Get real-time ticket updates and resolutions in Slack
07
Powerful Web Console
  • Review requests across all Slack channels & Email.
  • Reply to tickets directly from the browser.
  • Find relevant requests using pre-created views.
Create Tickets from Slack

Integrates seamlessly with your team's existing stack

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Github logo
Linear logo
Hubspot logo
Zendesk logo
Intercom logo
Salesforce logo
Freshdesk logo
Jira logo
Engineering tools Support tools
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Notion logo
Google Docs logo
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Knowledge Base
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!
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Frequently Asked Questions