AI-Powered Internal Helpdesk On Slack For Engineering Teams

Streamline engineering escalations and measure key service metrics in Slack to drive productivity and efficiency

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Key Benefits

Measure work done by your team on Slack

Measure work done by your team on Slack

No more lost Slack threads

No more lost Slack threads

Get started quickly with zero learning curve

Get started quickly with zero learning curve

Here's how the solution works

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Top Support teams love ClearFeed!

ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier

Veena S

Event Support Team Manager, Airmeet

The ClearFeed team has been exceptionally responsive, implementing our feedback to continually enhance the platform. We're happy with the support our team has received and look forward to a long and fruitful partnership with ClearFeed.

Vinay Jassti

Co-founder & CTO, Airmeet

Integrates seamlessly with your team's existing stack

Engineering tools

Support tools

Knowledge Base

Features for Slack-First Engineering Teams

Convert Slack channels into a Helpdesk

Convert Slack threads into trackable tickets
Manage status, ownership and respond to requests on Slack
Use 🔒emoji for internal notes and collaboration

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

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Engineering Teams - Feature | Convert Slack channels into a helpdesk

Engineering Teams - Feature | GPT-Powered Virtual Agent to answer common questions

GPT-Powered Virtual Agent to answer common questions

Integrate Slack with your multiple knowledge sources
Consolidate search results from multiple data sources
Generate answers automatically powered by GPT4

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

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In-Depth Metrics For Efficient Reporting and Analysis

Advanced filters like agent, SLA status, date
Review requests of specific categories of issues
Measure response time, closure rates and CSAT

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

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Engineering Teams - Feature | In-Depth Metrics For Efficient Reporting and Analysis

Engineering Teams - Feature | Boost Engineering Efficiency with Automations & Intake Forms

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Boost Engineering Efficiency with Automations & Intake Forms

Auto-assign requests on Slack based on on-call schedules
Integrate with PagerDuty, Opsgenie and more
Create custom Fields and Forms for quick resolutions

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

Two-Way Sync Between Slack & Issue Management Systems

Sync escalation discussions from Slack to engineering issues in real time
Responses & ticket status updated back on Slack thread
Integrates with Jira, Github and Linear

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

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Engineering Teams - Feature | Two-Way Sync Between Slack & Issue Management Systems

Engineering Teams - Feature | Have visibility into customer and support team conversations

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Create Escalations from Support Tickets

Bring customer conversations to Slack from ticketing systems
Maintain escalation discussions and customer context within same thread

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

Featured Articles

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed’s Slack-first Helpdesk

ClearFeed Triage channels - a new way to work with customers on Slack

Simple, transparent pricing with a 14-day free trial

Integration Pricing

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Internal Helpdesk Pricing

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ClearFeed Customers

.....you'll be in great company!

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Get a product preview on ClearFeed Sandbox

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