ClearFeed helps you stay on top of support escalations and measure service metrics on slack channels. It also integrates bi-directionally with ticketing and issue management keeps conversations synced.
Saved per agent per week
Reduction in response time.
Visibility into service metrics
Configure tags in the ticketing system for escalations.
Add additional notes to tickets while escalating.
Route tickets to slack channels based on tags.
Sync comments from the slack thread into the ticket.
Opt-in to send selective comments or setup automated sync.
Auto-sync updates from the ticket into the slack thread.
Engineering teams don't need to have licenses in ticketing systems.
Track request volume by channel and responders.
Track first response & closure time of requests.
Configure SLA breaches on response times.
Setup business hours and holiday schedule for SLA management.
Configure emoticons for assignment, priority and closure.
Configure reports to work based on the above actions.
Capture issue categorization on request closure.
Granular reporting on issue categorization.
Sync comments from the slack thread into the ticket.
Opt-in to send selective comments or setup automated sync.
Advanced filters like agent, SLA status, date.
Review requests with SLA breaches.
Review requests of specific categories of issues.
