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Track operational issues & incidents, get SLA alerts, convert to tasks. Route issues to the right tea Automate resolutions with GPT.
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ClearFeed's Engineering Escalation Desk transforms Slack into a structured escalation system that routes critical issues to engineering teams with proper context, urgency tracking, and accountability—all without leaving Slack.
ClearFeed provides severity classification, automatic routing to proper engineering teams, context preservation, SLA tracking, stakeholder notifications, incident timeline documentation, and resolution verification workflows.
Support teams escalate issues with a simple command or emoji. ClearFeed prompts for required technical information, routes to the appropriate engineering team based on product area, tracks acknowledgment, and facilitates collaboration until resolution.
ClearFeed identifies patterns in escalations, suggests relevant past resolutions, automatically creates and updates runbooks, and facilitates post-incident documentation. It helps prevent repeat escalations through knowledge capture.
ClearFeed enables seamless collaboration between global teams with consistent escalation processes, follow-the-sun handoffs, and time zone aware SLAs. It maintains complete context regardless of location or shift.
ClearFeed offers native Slack integration, preserves team communication within a single platform, and eliminates duplicate data entry. It provides core incident management features with superior collaboration capabilities.
