AI-Powered Customer & Employee Support on Slack

Efficiency of a helpdesk with the familiarity and collaborative power of Slack

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How does ClearFeed help scale customer Slack channels?

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Key Benefits

Collaborate on tickets from Slack

Meet your users where they work

Reduce Zendesk License Cost

Bring the core helpdesk functionalities on Slack

Eliminate Silos, capture all data in Zendesk

Resolve queries faster with AI

Top Support teams love ClearFeed!

The perfect way to scale customer delight on Slack! ClearFeed is directly enabling us to give our customers a world-class support experience.

Shravan Ashok

Staff Technical Program Manager, CastAI

Customer Support Experience Differentiator. We reduced friction in supporting our customers and increased efficiencies within the support team by implementing Clearfeed.

Tom Walker

Head of Customer Support Engineering, Chronosphere

Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience

Greg Bakken

Head of Technical Services (Glean)

Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process

Barrett Summerlin

Chief of Staff | Operations | Customer Success, Bigeye

We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.

Amod Setlur

Co founder and VP of Product, Auryc

Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product, Plum

Exactly what we needed!. Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager, testRigor

Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success, Facets

In addition to their own ticketing system, they make it easier than ever to create a support ticket on our ticketing system for problems that require escalation outside of Slack.

Taylor Milova

Client Success Manager, CoreWeave

Features to convert Slack into a powerful Helpdesk

ClearFeed | Triage Channels

Triage Channels

ClearFeed | Triage Channels

ClearFeed | Triage Channels

Automated Workflows

ClearFeed | Triage Channels

GPT - Powered Answers

ClearFeed | Triage Channels

Email-Based Ticketing

ClearFeed | Triage Channels

Private Ticketing

ClearFeed | Triage Channels

ClearFeed | Triage Channels

ClearFeed | Triage Channels

Service Metrics

ClearFeed | Triage Channels

Empowering teams with tailored solutions

ClearFeed | Automate ITSM processes

Automate ITSM processes

ClearFeed | Manage Product Queries

Manage Product Queries

ClearFeed | Track Engineering Escalations

Track Engineering Escalations

ClearFeed | Serve your Sales Reps

Serve your Sales Reps

ClearFeed | Scale Customer Slack Channels

Scale Customer Slack Channels

Case Studies

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External Helpdesk

Customer Success

Scaling testRigor's Customer Support on Slack with ClearFeed

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Internal Helpdesk

BENlabs & ClearFeed - the IT Helpdesk challenge

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Customer Support

Improving Support Workflow: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

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Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Simple, transparent pricing with a 14-day free trial

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ClearFeed Customers

.....you'll be in great company!

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