How to view Zendesk tickets created in Slack

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ClearFeed Team

There's a reason you have been seeing more businesses looking to make their ticketing software an available resource within Slack — it improves efficiency and customer satisfaction. Zendesk is a powerful tool when used correctly. Combined with Slack, the integration will allow your team to provide an excellent customer experience and streamline support operations within your business. Below, we will cover how you can view Zendesk tickets in Slack.

Steps to View Zendesk Tickets Created in Slack

Viewing Zendesk tickets from Slack is simple. However, if you are new to Slack or Zendesk, viewing your ticket might seem a bit challenging. Follow the steps below to do the desired action:

  • Go to the Zendesk app and select View from the left navigation menu. You can find the list of all tickets created by Admin and agents in the account.
  • Use the Filter option from the top and type created_from_slack in the Tags field.
  • To view the tickets generated from Slack, simply hit the Apply Filters button. This will display a comprehensive list of pertinent tickets you want to examine.

That's it! You have learned everything you need to know to view your Zendesk tickets from Slack.

Integrating your Zendesk and Slack accounts opens new and innovative ways to handle your support tickets. From adding a Zendesk ticket number to your Slack messages to viewing a complete history of events related to a single ticket, you can bring new functionality into your team's workflow and improve customer experience.

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