You can segregate and view the tickets that were generated through the Slack integration using the automatically added 'created_from_slack' tag. These tags are attached to tickets that were created either using the slash command or the Slack action feature.
To facilitate this, you can create a specialized view in Zendesk Support, which filters out tickets based on these specific tags. Here's how:
Navigate to Zendesk Support and locate the Views section.
Initiate the creation of a new view.
Configure the new view to filter tickets based on tags.
In the filtering criteria, enter 'created_from_slack' as the tag.
Once this view is saved and enabled, it will display only the tickets that were initiated through the Slack integration using the slash command or the Slack action.