AI-Powered Internal Helpdesk On Slack For IT Teams

Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack.

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Works Independently or Integrates Seamlessly With Your Existing Ticketing Systems

Shared Queue

Tickets

SLA Management

Slack Native AI Service Desk by ClearFeed

AI-Powered Bi-Directional Integration with Existing Helpdesks

Features for Slack-First IT Teams

Maximize Agent Productivity With Ticket Management in Slack

Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

View Details

IT Help Desk - Feature | Maximize Agent Productivity With Ticket Management in Slack

IT Help Desk - Feature | Enhanced Employee Experience with Private Chat Support

Create Tickets Privately

Raise tickets in private via Direct Messages and App Actions
Employees get real-time ticket updates via private messages

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

Quick Issue Resolution with AI-driven Answers

Automated answers to questions using GPT-4
Suggest matching KB links on new questions
Integration with ticketing flows for deflection and agent-assistance

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

View Details

IT Help Desk - Feature | Quick Issue Resolution with AI-driven Knowledge Assistance

Proactive SLA Management and In-Depth Metrics

Configure SLAs and business schedules
Get AI-powered SLA breach alerts on Slack
Measure response time, closure rates and other service metrics

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

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Boost Support Efficiency with Automations & Intake Forms

Create Custom Fields and Forms for quick resolutions
Automated CSAT surveys on ticket closure
Integrate with PagerDuty, Zapier via WebHooks

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

IT Help Desk - Feature | Boost Support Efficiency with Automations & Intake Forms

Two-Way Sync Between Slack & Your Ticketing Systems

Slack messages and ticket comments synced in real time
Responses & ticket status updated back on Slack thread
Let teams work from where they want

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

View Details

AI-Powered Internal Helpdesk On Slack For IT Teams

Here's how the solution works

Key Benefits

Top Support teams love ClearFeed!

Works Independently or Integrates Seamlessly With Your Existing Ticketing Systems

Features for Slack-First IT Teams

Featured Articles

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

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