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“We loved the ability to just add a ticket emoji - and the magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.”
“Being able to queue all requests in one place and make sure they are addressed is important for customer satisfaction”
“Simple, Seamless Integration to handle customer support from Slack. ClearFeed is super simple to use. Zero fluff, maximum utility.”
“ClearFeed allows us to scale our homely approach to customer support through Slack. It gives the benefits of a ticketing system without losing the ease of access and approachability our customers have grown to appreciate.”
“ClearFeed has made managing a large number of Customer Slack Channels manageable. It has streamlined our response and escalation process and gives us access to metrics like FRT.”
“Amazing experience using clearfeed. SLA feature really helps teams to be on top of all messages and not miss any messages.”
“Great product with incredible support. Automatic creation of issues from Slack threads means conversations are less likely to be missed.”
“Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.”
“Customer Support Experience Differentiator. We reduced friction in supporting our customers and increased efficiencies within the support team by implementing Clearfeed.”
“The perfect way to scale customer delight on Slack! ClearFeed is directly enabling us to give our customers a world-class support experience.”
“In addition to their own ticketing system, they make it easier than ever to create a support ticket on our ticketing system for problems that require escalation outside of Slack.”
